Technical support:

Software problems.
Hardware problems.
Setup and configuration issues.

Questions about the software:

Questions about the functionality of the programs.
Install and update programs.
Errors and malfunctions in programs.

Security:

Report suspicious activity.
Questions about the security policy.
Loss of sensitive information.

Network issues:

Problems with network connection.
Network speed and stability.
Configure network settings.

Email and communications:

Loss of access to communication tools.
Problems with email.
Configuring email clients.

Questions about cloud services:

Access to remote resources.
Questions about storing data in the cloud.
Problems with the use of cloud services.

Development and programming:

Programming consultations.
Code problems and debugging.
Questions about software development.

Questions about the equipment:

Problems with equipment compatibility.
Selection and purchase of new equipment.
Warranty service.

Other

Other category
All customer requests and internal tasks of employees in one system
Order system